Privacy Policy – Cosmicure / ALNOOR AYURVEDIC COSMETICS

Introduction

This Privacy Policy explains how Cosmicure / ALNOOR AYURVEDIC COSMETICS and its affiliates (“Cosmicure, “we,” “our,” or “us”) collect, use, share, protect and otherwise process your information/personal data through our website https://www.cosmicure.com/ (hereinafter referred to as “Platform”).
You may browse certain sections of the Platform without registering with us. We currently do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India.
By visiting the Platform, providing your information or availing any product/service offered on the Platform, you agree to be bound by this Privacy Policy, our Terms & Conditions and the applicable service/product terms. You also agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

Collection of Information

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship. Information collected may include (but is not limited to):

  • Name, date of birth, billing/shipping address, telephone/mobile number, email ID, and documents provided as proof of identity or address
  • Payment information such as bank account, credit/debit card details or other payment instrument information (collected with your consent)
  • Any biometric or other information you choose to provide for specific features on the Platform (where applicable)

You may opt not to provide certain information, but this may limit your use of specific services or features. We may also track your behaviour, preferences and transaction history on our Platform and with third-party partners (subject to their own privacy policies).

Use of Information

We use your personal data to:

  • Provide and improve our products and services
  • Assist in order fulfilment and customer support
  • Resolve disputes and troubleshoot problems
  • Send you information about offers, products, services and updates (with opt-out option)
  • Detect and prevent fraud or other prohibited activities
  • Conduct marketing research, analysis and surveys
  • Customise your experience on the Platform

Sharing of Information

We may share your personal data internally within our group entities, corporate affiliates and trusted third parties such as:

  • Sellers, business partners, logistics partners and service providers
  • Prepaid payment instrument issuers, third-party reward programs or payment gateways selected by you
  • Government or law-enforcement agencies where required by law

These disclosures enable us to provide you with services, comply with legal obligations, enforce our terms, and prevent fraud or illegal activity.

Security Precautions

We adopt reasonable security practices and procedures to protect your personal data from unauthorised access, disclosure, loss or misuse. We use secure servers wherever applicable. However, transmission of data over the Internet is never completely secure. By using the Platform, you accept the inherent risks of data transmission online. Please keep your login credentials safe.

Data Deletion & Retention

You may delete your account by visiting your profile/settings on our Platform or by writing to us at info@cosmicure.com. Please note that deletion may be delayed or refused if there are pending grievances, claims or shipments. We retain personal data for no longer than is required for the purposes for which it was collected or as required under applicable laws. Anonymised data may be retained for analytics and research.

Your Rights

You may access, rectify or update your personal data directly through functionalities on the Platform or by contacting us.

Consent

By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure and processing of your information in accordance with this Privacy Policy. If you provide personal data about another individual, you represent that you have the authority to do so.
You may withdraw consent at any time by writing to our Grievance Officer at the contact information below with the subject line “Withdrawal of consent for processing personal data”. We may verify such requests before acting on them. Withdrawal will not be retrospective and may restrict or deny provision of services where such information is necessary.

Changes to this Privacy Policy

Please review this Privacy Policy periodically for updates. Significant changes will be notified as required by applicable law.

Contact Information / Grievance Officer

ALNOOR AYURVEDIC COSMETICS (Cosmicure)
52A / XVII, Pallinada, Karupadanna, Thrissur, Kerala, India – 680670
Email: info@cosmicure.com
Phone: +91 6238 984 562

GSTIN: 32ASDPH7166D1Z2
Proprietor: Nadiya Andiyath Hassankutty