Refund & Cancellation Policy – Cosmicure / ALNOOR Ayurvedic Cosmetics

This Refund & Cancellation Policy explains how you can cancel an order or request a refund for a product/service purchased through https://www.cosmicure.com/ (the “Platform”).

Order Cancellation

  • Cancellation requests will be considered if they are made within 5 days of placing the order.
  • Cancellation requests may not be accepted if the order has already been communicated to the seller/merchant listed on the Platform and the shipping process has been initiated or the product is out for delivery.
  • In such cases, you may refuse to accept the product at the time of delivery.
  • Damaged or Defective Products
  • If you receive a damaged or defective item, please inform our customer service team within 5 days of receipt of the product.
  • The request will be processed after the seller/merchant listed on the Platform checks and confirms the issue at their end.

Product Not as Described / Quality Concerns

  • If you believe the product received is not as described on the Platform or does not meet your expectations, you must notify our customer service team within 5 days of receiving the product.
  • Our team will review your complaint and take an appropriate decision on a case-by-case basis.
  • Products with Manufacturer Warranty
  • For complaints regarding products covered under a manufacturer’s warranty, please contact the manufacturer directly as per the warranty terms provided with the product.

Refund Timelines

Refund will be credited to your original payment method with in 15 days

Customer Service Contact

ALNOOR Ayurvedic Cosmetics (Cosmicure)
52A / XVII, Pallinada, Karupadanna, Thrissur, Kerala, India – 680670
Email: info@cosmicure.com
Phone: +91 6238 984 562