Return & Exchange Policy – Cosmicure / ALNOOR Ayurvedic Cosmetics

We want you to be happy with your purchase from https://www.cosmicure.com/. This policy explains our return and exchange process.

Return / Exchange Window

  • We offer return or exchange within 5 days from the date of your purchase.
  • If 5 days have passed since your purchase, you will not be eligible for a return, exchange or refund of any kind.

Eligibility Criteria

  • To be eligible for a return or an exchange:
  • The purchased item must be unused and in the same condition as you received it.
  • The item must have its original packaging intact.
  • Items purchased on sale or promotional offers may not be eligible for return or exchange (unless found defective or damaged).
  • Only items found defective or damaged are replaced based on an exchange request.

Non-returnable Items

Certain categories of products may be exempt from returns or refunds. Such categories will be identified to you at the time of purchase.

Process After We Receive Your Return

  • Once your returned product is received and inspected by us, we will send you an email notification confirming receipt.
  • After a quality check at our end, if the return/exchange is approved, we will process it in accordance with our policies.

Timelines

All accepted returns and replacements will be shipped/delivered within 5 business days from the date of approval.

Customer Service Contact

ALNOOR Ayurvedic Cosmetics (Cosmicure)
52A / XVII, Pallinada, Karupadanna, Thrissur, Kerala, India – 680670
Email: info@cosmicure.com
Phone: +91 6238 984 562